13 11 20 Information and Support Line

  • Calling 13 11 20 is the best way to access our services and resources. You can call from anywhere in WA for the cost of a local call (except from mobiles).
  • You will connect with one of our nurses who can provide you, your family, carers or friends with confidential, accurate  information and support on any cancer-related concerns you may have.
  • We are open Monday - Friday from 9am to 5pm, except for public holidays when we are closed.
  • If calling outside of business hours, you can leave a message and we will call you back the next business day. If you would prefer, you can email us or you can request a callback. We will try to call you during the next work day between 9am and 5pm, a preferred time within these hours can be requested.
  • If you require an interpreter please contact the National Translating and Interpreting Service on 13 14 50 during business hours and ask for "Cancer Council 13 11 20".
  • If  you are deaf or have a speech or hearing impairment please contact the National Relay Service on 13 36 77 and ask for "Cancer Council 13 11 20".
  • If you need emergency assistance, please call Lifeline (13 11 14), Crisis Care (9223 1111), Samaritans (9381 5555), or healthdirect 1800 022 22.

Request a callback

If you would like us to call you, please click on the link below. We will try to call you during the next work day between 9 am and 5 pm, a preferred time within these hours can be requested.  

Request a callback

How can we assist you?

Please watch the video below to learn more about the many ways we can assist you with:

  • cancer prevention
  • early detection
  • diagnosis and treatment
  • coping with cancer
  • cancer services and support

We can provide you with :

  • Links to services in your area
  • Free booklets and information including resources in other languages
  • Counselling and emotional support
  • Peer support groups via telephone, in person and on-line
  • Financial hardship assistance and practical support information
  • Referral to legal and financial advice for those who meet specific eligibility criteria
  • Accredited Practicing Dietitians who can provide nutritional advice during and after cancer treatment
  • Life Now program registrations
  • Bulk ordering of Cancer Council publications for distribution by health professionals - see Patient Information Publications order form.