13 11 20 Information and Support Line

  • Calling our 13 11 20 information and support line connects you to our Cancer Nurses. They can provide you, your family, carers or friends with confidential, accurate  information and support on any cancer-related concerns you may have.
  • Our Cancer Nurses can also inform you of statewide services and programs.
  • We are open Monday - Friday from 9am to 5pm, except for public holidays when we are closed.
  • If calling outside of business hours, you can leave a message and we will call you back the next business day. If you would prefer, you can email us or you can request a callback. We will try to call you during the next work day between 9am and 5pm, a preferred time within these hours can be requested.
  • If you require an interpreter please call the National Translating and Interpreting Service on 13 14 50 during business hours and ask for Cancer Council 13 11 20.
  • If  you are deaf, hearing or speech impaired please call the National Relay Service on 1300 555 727 during business hours and ask for Cancer Council 13 11 20.
  • If you need emergency assistance, please call Lifeline (13 11 14), Crisis Care (9223 1111), Samaritans (9381 5555), or healthdirect 1800 022 22.

Request a callback

If you would like us to call you, please click on the link below. We will try to call you during the next work day between 9 am and 5 pm, a preferred time within these hours can be requested.  

Request a callback

How can we assist you?

Please watch the video below to learn more about the many ways we can assist you with:

  • cancer prevention
  • early detection
  • diagnosis and treatment
  • coping with cancer
  • cancer services and support

We can provide you with :

  • Links to services in your area
  • Free booklets and information including resources in other languages
  • Counselling and emotional support
  • Peer support groups via telephone, in person and on-line
  • Financial hardship assistance and practical support information
  • Referral to legal and financial advice for those who meet specific eligibility criteria
  • Accredited Practicing Dietitians who can provide nutritional advice during and after cancer treatment
  • Life Now program information and registrations
  • Bulk ordering of Cancer Council publications for distribution by health professionals - see Patient Information Publications order form.