The inaugural Health Consumers’ Council (HCC) Patient Experience Week Event Series will be held on April 28 and 29, the final two days of Patient Experience Week (April 25-29), 2016.
To coincide with the global focus of Patient Experience Week, the Event Series is about ‘Connecting for the Patient Experience – We are ALL the patient experience’. HCC aligns with the growing evidence that when health care staff focus on the needs and wishes of the patient and meaningfully connect with the patient, their family and carers, both the patient experience and the health care staff experience not only improves but can be an exceptional mutual experience. Health consumers who sit on hospital and health care organisation boards and committees, as consumer advisors or consumer representatives, have an important patient experience role to play by assisting health care staff to understand the patient, family and carer perspective.
The Event Series will run for two full days includes 9 separate sessions (please see program for full details). It concludes with the Annual Health Consumer Excellence Awards, an event not to be missed. The Event Series will be held at the Boulevard Centre, 99 The Boulevard, Floreat WA.