Cancer Council Information and Support Line 13 11 20 

  • Calling our 13 11 20 information and support line connects you to our Cancer Nurses. They can provide anyone affected by cancer with confidential, accurate  information and support on any cancer-related concerns. Our Cancer Nurses can also inform you of services and programs.
  • You can call from anywhere in WA for the cost of a local call (except from mobiles).
  • We are open Monday to Friday from 9am to 5pm, except on public holidays when we are closed. 
  • If you are calling outside of business hours, you can leave a message and we will call you back the next business day.
  • If you require an interpreter please call the National Translating and Interpreting Service on 13 14 50 during business hours and ask for Cancer Council 13 11 20.
  • If  you are deaf, hard of hearing and/or have a speech impairment to communicate with voice callers please call the National Relay Service on 1300 555 727 during business hours and ask for Cancer Council 13 11 20.
  • If you need emergency assistance, please call Lifeline (13 11 14), Crisis Care (9223 1111), Samaritans (9381 5555), or healthdirect 1800 022 22.

Email us

  •  If you prefer, you can email us and a Cancer Nurse will respond to your email.
Cancer Council Western Australia is bound by the Australian Privacy Principles under the Privacy Act 1988. This policy ensures every client's privacy and personal information is respected. 


Request a callback

If you would like us to call you, please click on the link below. We will aim to call you during the next work day as soon as possible between 9 am and 5 pm or a preferred time within these hours can be requested.  

Request a callback

Please note, client consent will be required before the 13 11 20 Cancer Nurse can provide any cancer-related information and support. Requests for callback made on another's behalf without consent will not be serviced.

How can we assist you?

Please watch the video below to learn more about the many ways we can assist you with:

  • cancer prevention
  • early detection
  • diagnosis and treatment
  • coping with cancer
  • cancer services and support

We can provide you with :

  • Links to services in your area
  • Free booklets and information including resources in other languages
  • Counselling and emotional support
  • Peer support groups via telephone, in person and on-line
  • Financial hardship assistance and practical support information
  • Referral to legal and financial advice for those who meet specific eligibility criteria
  • Accredited Practicing Dietitians who can provide nutritional advice during and after cancer treatment
  • Life Now program information and registrations
  • Bulk ordering of Cancer Council publications for distribution by health professionals - see Patient Information Publications order form.

Dry July Foundation: Funding our national 13 11 20 service

We are grateful to the Dry July Foundation for supporting Cancer Council for seven years through the Dry July campaign. Since 2019, funds raised through Dry July have gone towards funding our vital 13 11 20 telephone support service where our cancer nurses provide confidential cancer information to more than 37,000 callers across Australia each year. Without support from partners like the Dry July Foundation and our community, we couldn't run vital services, such as 13 11 20, for people impacted by cancer and their loved ones.

Dry July Foundation