As restrictions across Western Australia begin to ease around the COVID-19 pandemic, Cancer Council WA would like to reassure you that the health and safety of all of our staff, volunteers, colleagues, patients and families is still our priority when providing any of our services and programs. Please see below for updates, effective 3 August 2020.
- 13 11 20 provides cancer-related information and support to callers from 9am-5pm Mon-Fri (except public holidays). Call 13 11 20 or email firstname.lastname@example.org to find out more about the Telstra Bill Assistance Program, how to receive priority home delivery for groceries, Foodbank food vouchers, and all of our other support services.
- Regional Cancer Support Coordinators are continuing to support new and existing patients and provide psychosocial support services. You can make an appointment to see a Cancer Support Coordinator in person at one of our regional centres which have now re-opened to visitors, with physical distancing and hand hygiene measures in place; or if you prefer, they are still able to assist you through telephone or video consults. They can also answer any queries about Complementary Therapy, Regional Transport to Treatment and Regional Wig Services in your area. Up-to-date Cancer Support Coordinator contact details can be found on the contact us page.
- Counselling Program provides face-to-face and/or free telephone sessions with Counsellors offering emotional support aimed at reducing anxiety and improving coping skills.
- Financial Hardship Program is still offering support such as food and fuel vouchers and some bill payments via referral from health professionals and Cancer Support Coordinators.
- Life Now Program is offering free online courses in October and November for Yoga and Mindfulness. Spaces are limited so apply now.
- Practical Support Program has resumed offering light domestic cleaning and gardening, and in-home childcare services via referral from health professionals and Cancer Support Coordinators.
- Pro bono Program provides free legal and financial support to clients, including writing a Will, financial planning, and appointing a power of attorney or guardianship.
- Publications can still be ordered via the order form; however it's also a great opportunity to check out the eBooks or to download your own booklets and factsheets for immediate access; and to listen to the podcasts and webinars.
- Wellbeing after Cancer offers support to people whose cancer treatment has finished. Visit Wellbeing after Cancer page for more information or submit a request a callback online form to receive some lifestyle coaching.
- Wig Services will now be offering in-person appointments. We understand that some clients may still prefer the option of the postal service and therefore, this will continue alongside the face-to-face option. Visit the Wig Services page for more details; or to book an appointment, phone (08) 9382 9333 or email email@example.com.
- The Accommodation Lodges are still taking bookings. However, they are guided by federal, state and health department advice and note that the COVID-19 situation may change at any time, so the best recommendation is for callers to get in contact with the Lodges directly so that accommodation service staff can assist them with specific queries. A higher volume of calls is being experienced; however staff are following up on message bank calls asap. Visitors are allowed at the lodges provided they do not present with flu like symptoms or have not been in touch with anyone with flu like symptoms in the past 14 days. Visitors must also adhere to physical distancing and hand hygiene.
For specific advice around your individual risk please contact your treatment team for advice. We cannot advise on specific cases - your treating doctor/team is best placed to do this. You should continue to follow any specific advice or standard precautions recommended to you by your health care practitioners to minimise your risk of any infection, during and after treatment.
We will continue to monitor the situation and act on the advice of public health professionals and WA and Federal Governments.
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